Customer Service & Credit Manager – Grand Rapids, MI


Job Title:  Customer Service & Credit Manager                                         Location: Grand Rapids, MI


Employee Classification: Full-time, salaried


Full-Time Employee Benefits: Health, Dental, and Vision Insurance, 401K Retirement Plan, Paid Time Off, Life Insurance and Short-term Disability


Kamps Overview:


Kamps is a full service pallet company meeting the needs of industries coast to coast. Kamps manufactures new pallets, reconditioned pallets, and recycles unrepairable pallets into mulch. We believe the talented individuals that make up the Kamps Pallets team are our biggest asset. Here at Kamps we recognize and reward hard-working individuals that consistently exceed expectations.


Job Overview:

Kamps is looking to hire a Customer Service and Credit Manager at the corporate office in Grand Rapids, MI. This person will oversee Regional Accounting Representatives (RARs) and focus on customer service and collections.


Essential Functions:

  • Supervise Regional Accounting Representatives & AP/AR Assistant
  • Manage customer credit processes, communication, and follow-up on all accounts
  • Process, monitor and investigate monthly statements
  • Complete monthly and annual closing timely and accurately
  • Reconcile accounts receivable control on a regular basis
  • Process customer account adjustments
  • Enter and maintain sales tax forms in Certcapture software
  • Perform credit card payment processing
  • Create new processes based on customer department and organization requirements and efficiency
  • Provide training, guidance and support to staff
  • Provide data to assist RARs to succeed in their positions
  • Provide backup for AP Specialist, AP/AR Assistant or RARs when necessary
  • Provide immediate assistance to auditors when required

Requirements & Qualifications:

  • Bachelor’s degree or equivalent experience preferred
  • Accounting experience is preferred
  • Management experience is required
  • Proficiency in Microsoft Office including Excel required.
  • Experience in Microsoft Great Plains or other accounting or A/R software strongly preferred.
  • Must be detail-oriented and accurate
  • Strong communication skills, both written and verbal
  • A customer service philosophy

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


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Fuad Hasanovic

Fuad is the Brand Management Specialist at Kamps. He is experienced in Thought Leadership Marketing and Blogging, and holds an MBA from Davenport University.

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