Job Title: IT Support Analyst Location: Grand Rapids, MI – Potential for Remote
Employee Classification: Full-time
Full-Time Employee Benefits: Health, Dental, and Vision Insurance, 401K Retirement Plan, Paid Time Off, and Life Insurance
Kamps Overview:
Kamps is a full service pallet company meeting the needs of industries coast to coast. Kamps manufactures new pallets, reconditioned pallets, and recycles unrepairable pallets into mulch. We believe the talented individuals that make up the Kamps Pallets team are our biggest asset. Here at Kamps we recognize and reward hard-working individuals that consistently exceed expectations.
Job Overview:
Kamps is looking for a well-rounded IT Support Analyst that will use their breadth of knowledge to keep our systems running smoothly and users happy. This position requires some knowledge of servers, networks, and applications. Most importantly this position demands a high level of customer service to our internal users.
Essential Functions:
- Route and manage help desk tickets
- Answer support desk phone and log tickets
- Document end user problems and resolution
- Support Kamps users, computers, and software
- Assist with deployment of new hardware and resources
- Monitor logs and respond to system alerts
- Provision new user accounts for Kamps systems including Office 365
- Provide first level support resolution and escalate when necessary
- Install and update software
- Manage computers remotely and onsite
- Maintain accurate inventory of end user devices
- Work on assignments and projects with senior staff
- Configure VoIP phones
Requirements & Qualifications:
- Bachelors in IT/IS or equivalent experience
- Ability to work independently as well as part of a team
- Experience supporting Windows 10
- Ability to work independently and as part of a team
- Strong customer service and communication skills
- Basic networking skills
- Willingness to learn new skills
- Must be able to lift 50lbs
Preferred Qualifications:
- Windows Server 2012, 2016, 2019
- Citrix XenApp
- Familiarity with virtualization (VMware)
- Any certifications (A+, Network +, Security +, CCNA, MTA)
- Basic familiarity with writing SQL queries
- Backup and recovery strategies
- Powershell and batch scripting
- RingCentral
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
