IT Support Analyst – Grand Rapids

Share

Reading Time: < 1 minute

Kamps is looking for a well-rounded IT Support Analyst that will use their breadth of knowledge to keep our systems running smoothly and users happy.  This position requires some knowledge of servers, networks, and applications.  Most importantly this position demands a high level of customer service to our internal users.

Duties and Responsibilities

  • Route and manage help desk tickets
  • Answer support desk phone and log tickets
  • Participate in on-call schedule
  • Document end user problems and resolution
  • Support Kamps users, computers, and software
  • Assist with deployment of new hardware and resources
  • Monitor logs and respond to system alerts
  • Provision new user accounts for Kamps systems including Office 365
  • Provide first level support resolution and escalate when necessary
  • Install and update software
  • Manage computers remotely and onsite
  • Maintain accurate inventory of end user devices
  • Work on assignments and projects with senior staff
  • Configure VoIP phones

Qualifications

  • Bachelors in IT/IS or equivalent experience
  • Ability to work independently as well as part of a team
  • Experience supporting Windows 10
  • Strong customer service and communication skills
  • Basic networking skills
  • Willingness to learn new skills
  • Must be able to lift 50lbs

Preferred Qualifications

  • Windows Server 2012, 2016, 2019
  • Citrix XenApp
  • Familiarity with virtualization (VMware)
  • Any certifications (A+, Network +, Security +, CCNA, MTA)
  • Basic familiarity with writing SQL queries
  • Backup and recovery strategies
  • PowerShell and batch scripting
  • RingCentral

CLICK HERE TO APPLY!

Posted in

Fuad Hasanovic

Fuad is the Brand Management Specialist at Kamps. He is experienced in Thought Leadership Marketing and Blogging, and holds an MBA from Davenport University.

Experience the Kamps Pallets Difference

Fill out our quick form below and start your one-of-a-kind experience with Kamps today.

Contact

Privacy Preference Center

Necessary

These cookies allow our site to remember who you are during your current session. This includes remembering what options you selected in these cookie settings. These cookies do not store identifiable or personal information. Disabling them may cause some parts of our site to not function.

FsSessionId,FsVisitorId,Gdpr[allowed_cookies],Gdpr[consent_type]

Analytics

These cookies are used by Google Analytics to collect information about how you behave on and interact with our website. This includes personal information in the form of your IP address and information about your device/browser, however it does not include personal information like your name, phone number, or email. All data is aggregated before any owners or site administrators view it. We use these cookies to monitor the performance of our website and see how most users interact with it. This data helps us make improvements to the structure, layout and performance of our website.

_gaexp,_gali,_gat-gtag,_ga,_gcl_au,_gid,Afl_wc_utm_cookie_expiry,Afl_wc_utm_sess_landing,Afl_wc-utm_sess_visit,_uetsid,_uetvid,_hjAbsoluteSessionInProgress,_hjFirstSeen,_hjid,_hjIncludedInPageviewSample,_hjTLDTest
_gaexp,_gali,_gat-gtag,_ga,_gcl_au,_gid,Afl_wc_utm_cookie_expiry,Afl_wc_utm_sess_landing,Afl_wc-utm_sess_visit,_uetsid,_uetvid,_hjAbsoluteSessionInProgress,_hjFirstSeen,_hjid,_hjIncludedInPageviewSample,_hjTLDTest

Scroll to Top