IT Support Manager – Grand Rapids

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Kamps is looking for a well-rounded IT Support Manager that will use their technical and managerial skills to lead by example, keep our systems running smoothly and users happy.  This is a new hands-on position that is both support and team management.  Most importantly this position demands a high level of customer service to our internal users.

Duties and Responsibilities

  • Oversee all help desk and IT support operations
  • Route and manage help desk tickets
  • Participate in on-call schedule
  • Support Kamps users, computers, and software
  • Assist with deployment of new hardware and resources
  • Provide second level support resolution and escalate when necessary
  • Manage computers remotely and onsite
  • Maintain accurate inventory of end user devices
  • Develop and maintain end user device hardware replacement/upgrade schedule
  • Identify training opportunities for team members
  • Mentor less experienced team members
  • Annual performance evaluations of support team members

Qualifications

  • Bachelors in IT/IS or equivalent experience
  • Ability to work independently as well as part of a team
  • Experience supporting Windows 10 and Windows Server 2019
  • Strong customer service and communication skills
  • Basic networking skills and knowledge
  • Willingness to learn new skills
  • Must be able to lift 50lbs

Preferred Qualifications

  • Previous service\help desk management experience
  • Citrix XenApp
  • Familiarity with virtualization (VMware)
  • Any certifications (A+, Network +, Security +, CCNA, MTA)
  • Basic familiarity with writing SQL queries
  • Backup and recovery strategies
  • Office 365 administration
  • PowerShell and batch scripting
  • RingCentral

CLICK HERE TO APPLY!

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Fuad Hasanovic

Fuad is the Brand Management Specialist at Kamps. He is experienced in Thought Leadership Marketing and Blogging, and holds an MBA from Davenport University.

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