IT Support Level II – South Charleston, OH


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Kamps Overview:

Kamps is a full service pallet company meeting the needs of industries coast to coast. Kamps manufactures new pallets, reconditioned pallets, and recycles unrepairable pallets into mulch and bark. We believe the talented individuals that make up the Kamps Pallets team are our biggest asset. Here at Kamps we recognize and reward hard working individuals that consistently exceed expectations.

Job Functions:

  • Answer, evaluate, and prioritize incoming support requests
  • Troubleshoot and remediate hardware and software systems and make improvements to these systems to prevent future problems
  • Document detailed steps taken to identify and remediate the root cause of issues.
  • Install, deploy, migrate and troubleshoot Windows-based workstations and servers
  • Troubleshoot, configure and deploy MFPs and printers
  • Communicate technical information to a non-technical audience
  • Provide escalation support to the Level I tech team
  • Assess, document, and escalate complex issues to the Level III tech team
  • Troubleshoot, support, and deploy basic to moderately complex networks
  • Occasional after-hours / on-call duties are required.

Skills and Qualifications

  • Must have knowledge of commonly used concepts, practices, and procedures within IT service delivery
  • IT work experience representative of skillset
  • Strong interpersonal and communication skills
  • Ability to interface with both technical and non-technical members
  • Exceptional customer service mindset
  • Polished documentation skills
  • Excellent organizational ability
  • Able to work well with other people in a team-oriented environment
  • Must be able to set priorities and be flexible when needed
  • Strong understanding and experience with system administration and maintenance of Windows workstations and servers (Mac, Linux, and/or Mobile experience a plus)
  • Strong understanding of Backup and Disaster Recovery principles
  • Strong understanding of networking principles and concepts including Active Directory, DHCP, and DNS
  • Strong understanding and experience with routers, wireless access points, switches, and VLANs
  • Experience with common business software preferred: Office 365, Web Browsers, PDF programs, and other common business applications
  • Working knowledge of scripting, using CMD and/or PowerShell
  • Experience with a variety of IT management and business system software. Examples include Remote Monitoring and Management, Cloud Backup, Security Applications, Microsoft Exchange, SQL, and Share Point.
  • Basic project management skills

Job Type: Full-time

Pay: $60,000.00 – $65,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Experience level: 3 years

Schedule: Monday to Friday

Work Location: Remote

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related
duties as negotiated to meet the ongoing needs of the organization.


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Fuad Hasanovic

Fuad is the Brand Management Specialist at Kamps. He is experienced in Thought Leadership Marketing and Blogging, and holds an MBA from Davenport University.

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